Privacy Policy for Almutakamila Wallet

Last Updated: 02/02/2023

 

At Almutakamila, we are committed to protecting the privacy of our users' personal and financial information. This Privacy Policy outlines the information we collect, how it is used, and the steps we take to ensure its protection.

Information Collection and Use:

Personal Information: When you create an account with Almutakamila, we may collect your name, email address, and phone number. This information is used to provide you with access to the services offered by our app and to communicate with you regarding your account.

ID Information: We collect additional information about you, including a scan of your ID card, ID number, expiry date, government name, district, address, and gender, during the KYC1 process. This information is used to verify your identity and to provide you with access to all services offered by our app.

Financial Information: In order to use the wallet features of our app, you may need to provide financial information, such as your bank account details, credit or debit card information. This information is used to facilitate transactions and keep track of your spending.

Device Information: We collect information about the device you use to access the App, such as the device type, operating system, and unique device identifier.

Location Information: We may collect information about your location when you use the App, if you have enabled location services on your device.

Usage Information: We collect information about how you use our app, including the frequency and duration of your transactions, the types of transactions you make, and the merchants and agents you interact with. This information helps us improve the services we offer and understand how our users interact with the app.

Use of Information:

  • To provide and improve our services: We use the information we collect to provide services, to process financial transactions.
  • To comply with legal obligations: We may use your information to comply with legal obligations, such as to comply with tax reporting requirements or to comply with a court order.
  • To communicate with you: We use your contact information to send you updates about the App and to respond to your questions and support requests.
  • For fraud prevention and risk management: We may use your information to detect, prevent fraud, security incidents, and illegal activities.

Information Sharing and Disclosure:

Service Providers: We may share your information with service providers who assist us with providing our services, such as payment processors, customer support providers, and security consultants, these third parties are required to maintain the confidentiality and security of your information.

Legal Requirements: We may be required to disclose your information in response to a subpoena, court order, or other legal process.

Sale or Transfer of Business: If Almutakamila is sold or its assets are transferred, your information may be included as part of the transaction.

Security Measures:

We take appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your information. This includes secure servers, encryption, and access controls.

Encryption: All personal and financial information is stored securely and encrypted to prevent unauthorized access.

Access Controls: Access to user information is restricted to employees who need it to perform their job responsibilities.

Regular Monitoring: We regularly monitor our systems for potential security threats and vulnerabilities.

Changes to This Privacy Policy:

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or services. We will notify you of any material changes by posting the updated policy on our app or website and providing notice through the app or by email.

Contact Information:

If you have any questions or concerns about our Privacy Policy or the security of your information, please contact us at support@almutakamila.ye.

This Privacy Policy applies to the services offered by Almutakamila and its affiliates. By using our app, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.

Disclaimer:

This Privacy Policy is intended to provide general information. The specific terms of our privacy practices may be amended from time to time and will be posted on this page. Please review this Privacy Policy regularly.